policies / f.a.q.s

  • For custom baked goods (sugar cookies especially), I generally book 3-4 weeks in advance. When inquiring about available dates, please keep in mind that my calendar fills up very quickly and availability is subject to change. Inquiring about a date does not reserve your spot on my calendar. Dates are only reserved when your invoice has been paid. Orders with a turnaround time of under 3 days will require a rush fee of $20..

  • After receiving your quote, it is your responsibility to confirm or pass within 24 hours. Upon confirmation, your full payment must be received in order to schedule your order. Please note, your order is NOT booked and your date is NOT reserved until full payment has been made. Orders made within 3 months, full payment is required. Orders made outside of 3 months, require a 50%, non-refundable deposit.

  • I require a minimum of 1 dozen for cupcakes and sugar cookies. Need fewer? Stay tuned for a holiday sale or pop-up shop announcement on my Facebook or Instagram page!

  • I greatly appreciate any inspo pictures you send my way! They are just that - inspiring. But your cakes, cookies, and cupcakes may not be perfect replicas - I try my BEST to keep it close.

  • I will make every effort to match colors as best as possible when requested; however, I make all cookies and icing by hand, so colors may vary, and I cannot guarantee that colors will exactly match a picture you provided. I do not offer copyrighted and/or trademarked images and/or characters unless you are the owner or employed by the company who owns the trademark. Example: you are ordering cookies on behalf of your organization to promote the organization and provide me with your company logo.

  • All prices are subject to change. Prices are often dictated by ingredient costs. I'm always trying to provide the best tasting baked goods for my clients. This also means that I can't honor old pricing (because the grocery store won't honor their old butter prices - darn it).

  • At Biker Chic Cupcakes, every order is custom made with care and attention to detail. Because I reserve time exclusively for your order and turn away other bookings once your scheduled, full payment is required up front. However, I understand that life happens and because of this, please review the cancellation policies below:

    • Cancellation More than 14 Days Before Pick Up / Delivery Date: 50% of the order payment is retained by Biker Chic Cupcakes. The remaining 50% will be issued to you as a credit toward a future order (to be used within 6 months).

    • Cancellation Less than 14 Days Before Pick Up / Delivery Date: Uh-oh, the wheels are in motion! Prep work (designing, purchased supplies) is already underway. No credits for future orders are given at this time.

    • Rescheduling Orders: If you need to reschedule, I will do my best to accommodate your new date depending on availability. Rescheduling requests must be made at LEAST 14 days in advance of your originally schedule pick up date.

    By placing an order with Biker Chic Cupcakes, you agree to the above cancellation terms.

    Thank you for your understanding and supporting my small business!

  • Orders must be picked up at my home. My address will be included on your invoice, along with the pick-up date and time. You may send someone in your place, but please let me know who to expect. Orders must be picked up at the agreed upon time.

    Please contact me if you are running late or need to change your pickup time. If I have not received notification from you on why you are late, 15 minutes after your scheduled pick up time, your order will be placed in the pink pick-up cooler on my front porch and will need to be picked up by the end of the day (cooler used based on outdoor temp).

    If your order was not picked up at the end of the day AND I did not hear from you, your item will be donated; no refund or credit will be issued.

  • Orders are pick-up only. However, delivery, based on availability, can be an option if delivery address is within the Des Moines metro for an additional fee of $20. Outside the metro area is priced accordingly (based on IRS mileage reimbursement guidelines) and again, based on my availability.

  • Please clear a flat surface in your vehicle to set the box(es) and/or bag(s) on. Floor of the vehicle is recommended in case you must stop quickly. Cakes, sugar cookies, and cupcakes are fragile, and it is important to handle them with care. You will be provided with written instructions, on how to properly store your baked goods; as they should be stored in a cool, dry location at room temperature. For longer term sugar cookie storage, place your cookies in an air-tight container and freeze them for up to 3 months. Please DO NOT put your sugar cookies in the refrigerator; too much moisture may cause the cookies to sweat and/or colors to run.

  • Once you pick-up your order (thanks again, by the way), what happens to your cookies, cake/s, or cupcakes is all on you!

  • I take great pride in my work and operate my business with honesty and integrity. If you are not satisfied with your order, please contact me with your concerns. We can discuss and determine next steps.